Customer Support

Access trained, reliable and patient-focused support specialists who manage communication, scheduling and follow-ups for U.S. Home Health and Hospice agencies.

Book a Discovery Call

Customer Support

Access trained, reliable and patient-focused support specialists who manage communication, scheduling and follow-ups for U.S. Home Health and Hospice agencies.

Book a Discovery Call

Our Story

Outsourcing Customer Support & Patient Intake Services

Home Health agencies rely heavily on timely communication, accurate scheduling and consistent follow-up to deliver quality care.

Outsourcing these tasks ensures your nurses, coordinators and clinicians stay focused on patient needs, not administrative load.

Amedicase provides trained intake and support specialists who understand the workflow, tone and urgency of U.S. healthcare communication.

From eligibility verification to pre-visit reminders, our team keeps your patient operations organized, responsive and compliant.

What We Can Offer

Reliable communication support designed to improve patient coordination, reduce administrative workload and enhance overall patient satisfaction.

Intake Coordinators

Handling new patient calls, referral intake and data gathering for fast onboarding.

Scheduling & Rescheduling Support

Coordinating appointments, managing calendars, notifying clinicians and updating EMR.

Eligibility & Insurance Verification

Checking patient eligibility, confirming coverage details and preparing data for billing.

Follow-Ups & Pre-Visit Reminders

Reducing missed visits through timely calls, reminders and patient check-ins.

The Amedicase Process

Stage 1

Understanding Your Workflow

We evaluate your patient communication flow, EMR usage, referral process and scheduling challenges. We define the tasks you want to delegate and build a tailored support plan.

Stage 2

Assigning Trained Intake Specialists

We handpick specialists with experience in patient communication, referral intake and Home Health terminology. All team members are HIPAA-aligned and trained in professional U.S. communication standards.

Stage 3

Seamless Integration Into Your Agency

Your support team integrates with your EMR, communication tools and daily processes. We work as an extension of your in-house staff, ensuring consistent communication.

Stage 4

Reporting, QA & Continuous Improvement

We provide performance dashboards, call logs, activity summaries and QA reviews. As your patient volume grows, we scale the team to match demand.